Returns & Exchanges
If it's not love, send it back.
30 days, no fuss — for unworn, unaltered pieces.
What can be returned
- Wigs in original condition — uncut lace, no styling, in original packaging.
- Bundles in their original sealed packaging.
- Accessories that have not been opened.
What cannot be returned
- Wigs with a cut lace, plucked baby hairs, or any styling done.
- Hair that has been washed, dyed, or had heat applied.
- Custom orders (made to your spec).
- Sale items marked “final sale.”
How to return
- 1. Email hello@stylecupid.co.bw with your order number and reason.
- 2. We'll send a prepaid return label within 24 hours.
- 3. Drop your parcel at any Botswana Post or Aramex point.
- 4. Once we receive and verify, refunds land in 5–7 working days.
Faulty items
If something isn't right — heavy shedding from day one, lace damage, wrong item — let us know within 7 days of delivery and we'll replace it free of charge.